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Help

General Support
Academic, admissions, financial aid, payments, parking and other issuesFor the most immediate assistance please call the college switchboard during regular business hours:

  • Monday – Friday, 8 am – 5 pm
  • Phone: (757) 825-2700

Additionally, you may email the college at info@tncc.edu or utilize the website contact form. Please allow 24-48 hours for responses to email inquiries.

Other Contact and Help Information:

 TNCC Help Desk
MyTNCC, Blackboard, Student Information System and EmailFor the most immediate assistance with these systems, please contact the TNCC Help Desk:

  • Phone: (757) 825-2709, Hampton
  • (757) 253-4683, Historic Triangle
  • Email: helpdesk@tncc.edu
  • Location: Wythe Hall, Room 249, Hampton Campus
  • Suite 102, Historic Triangle

The Help Desk provides first level technical support to all faculty, staff and students of Thomas Nelson Community College. Please report all technology related issues, concerns and/or problems to the Information Technology Help Desk.

Hours of Operation:

  • Monday – Friday 7:30 am – 10 pm
  • Saturday – 8 am – 12 pm
  • The summer hours of operations will primarily impact Fridays. Standard coverage will begin at 7:45 AM and end at 5:30 PM.

Please Note:

Should you need to contact the Help Desk by phone during standard business hours, and are unable to reach a technician, please leave a voicemail message.

Your message will be responded to in the order received.

Voicemail messages left after standard business hours will be retrieved and responded to when coverage resumes the next business day.
Live Chat Policy and Procedures Additional Support Information Guides to the Student Information System (SIS) VMware View Clients

 

The hours of operation will follow the operating hours of the Enrollment Services Department.

  • Monday through Wednesday and Friday 8:00 am to 5:00 pm
  • Thursday 8:00 am to 7:00 pm

The operators will provide callers with assistance in reference to Thomas Nelson Community College’s website and Peoplesoft navigation. They will have the capability to view the student’s screen to help guide them through the process.

Through impeccable customer service skills the operator will facilitate student matriculation, manages and maintains student academic records; assist in processing academic transcript requests. The students will be screened for cross-registration eligibility, readmission appeals, domicile reclassification, graduation applications, transfer evaluations, course substitutions, assessment testing.

Operators will ensure compliance with regulations, policies, and procedures in place for the Virginia Community College System (VCCS) and Thomas Nelson Community College (TNCC) while assisting students and other college constituents with registration/enrollment, records access, and documentation. Primary emphasis and work duties are related to enrollment at the college and specific to daily direct service delivery to persons seeking assistance at the Enrollment Services Office.

Operators have been crossed-trained in general Enrollment Services functions and will respond to inquiries about the college to include greeting the public; representing the college by providing accurate information about services and programs; communicating placement testing requirements; answering inquiries concerning state domicile guidelines and guiding students in using available enrollment resources through the internet and intranet.

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