Receiving Your Summer 2011 Financial Aid Refund Check

Published: June 10, 2011

Now that school has started and the last day to receive a refund has passed for the 10-week session, Financial Aid Services is in the process of authorizing financial aid to be applied toward students’ tuition, fees, and bookstore charges, if students used financial aid to purchase books and supplies.

There are a couple of things to keep in mind:

  • Financial Aid Services must review every financial aid recipient to verify that students’ enrollment has not changed from the initial award.  If a student has changed enrollment status, Financial Aid Services is required to adjust the student’s award to the actual rate of enrollment.  For example, if a student was awarded a Pell Grant as a full-time student, but is actually enrolled half-time, the College has to adjust the award to half-time enrollment.
  • After enrollment is verified, we begin the authorization process to disburse the financial aid funds.  We follow this sequence:  scholarships (both private and college scholarships), state grants, student loans, then federal grants.  We expect to begin this process by June 7, 2011.
  • If a student is awarded a Federal Pell Grant or state financial aid (Commonwealth, CSAP, or PTAP grant funds) and drops or withdraws, the student may risk losing state funds and/or repayment of the grant funds. This will result in a debt and the student will not be able to attend future semesters until the debt is completely paid.
  • After authorization and disbursement is completed for each aid program, the Business Office will apply the funds to a student’s tuition, fees, and bookstore charges.  If a student has money remaining, the Business Office will request a refund check for the student.  It can take 7-10 business days for Richmond to process a refund check. The student’s check will be mailed from the State Treasury Office in Richmond.
  • Refund checks will be mailed to the address that a student has on file with Thomas Nelson Community College.  Students must check their MyTNCC account to confirm their mailing address.  If a student’s address has changed, they can update the information via the MyTNCC account.  Students can also monitor their MyTNCC account to view when the financial aid was applied toward their account and when the refund check was requested.  Those who are unsure as to how to access their accounts may contact the Help Desk by phone at 757-825-2709, by e-mail at, or by stopping in Wythe Hall, Room 249 on the Hampton Campus.

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Comment from Damon Hill - June 21, 2011 at 3:46 pm

This is crazy why does it take so long to process information and issue refunds to students. I have been attending TNCC for 5and a half weeks now and still have not received anything , though I do understand that it is a process but I do not understand why nothing is happening . I don’t have the money to buy books I don’t have anything I have lost my job and this is very frustrating . I am doing the best in my classes but still don’t have any funding to assist , so what is financial aid for ? I thought it was designed to help assist students , but here we are more than halfay through the semester and nothing is happening .

Comment from Thomas Nelson Community College - June 22, 2011 at 10:29 am

We understand your concerns and are sensitive to your situation. Should you have questions concerning this process and where your individual refund sits, please contact the Financial Aid office directly.

Phone: (757) 825-2848

Comment from terrence davis - June 22, 2011 at 11:37 am

i contacted the financial aid office by email and they told me to contact the business office. only to get no answer to my question. seems like they dont want to requests students checks….

Comment from Lisa - June 22, 2011 at 5:09 pm

Did you get anywhere Damon?

Comment from Brittany - June 25, 2011 at 11:59 am

Hi, I was just wondering what day do you think you will be sending out the federal pell grant checks? I reallllllly need that money.

Comment from DJ - June 28, 2011 at 5:15 pm

I sit in a similar boat as Damon. There seems to be a lot less students taking summer classes, I expected to have received something by now. I don’t remember it ever taking this long and my school fees have already been paid, so there has been nothing to process as far as that is concerned.

Comment from Elizabeth - June 30, 2011 at 4:27 pm

I just contacted the business office and they said it would take 14 days from the date it was posted on the account. Kinda speechless and still waiting…..

Comment from Daniella - July 1, 2011 at 10:13 pm

Has anyone received any of their checks yet??

Comment from Charice China - July 4, 2011 at 7:02 pm

I agree with previous comments, the semester is about to be over and I have not yet recieved my refund checks and my tuition has not even been paid yet, it is just sitting there pending. I understand it is a process and I did mine late, but my friend who did hers on time, just recieved her check in the mail on July 2, almost 2 months after school started. I believe that this is very ridiculous and not helpful to the student who the aid is there for to help finnancially, the aid isn’t even going to come till it is almost time for the fall semester to start. I’m sorry but TNCC really needs to expedite their process, it’s way too long and hurts the students!!!!!!!!!

Comment from Thomas Nelson Community College - July 6, 2011 at 11:49 am

We appreciate your feedback. We have passed along these concerns to the appropriate offices. Every student and circumstance is different and we encourage you to please contact the Financial AId office directly. They are in the best position to offer specific answers on your account and pending refund.

Thank you

Phone: (757) 825-2848

Comment from tershawn r - August 1, 2011 at 7:26 pm

My financial is pending and has been ever since 6/20. My tuition is due is 4 days. I cant speed up the process. How do i keep my classes from being dropped?

Comment from Thomas Nelson Community College - August 2, 2011 at 10:23 am

Please contact the Financial Aid office directly to best address your question:

Phone: (757) 825-2848

You may also visit them in person, please refer to their posted service hours:

Thank you.

Comment from Ashley - September 9, 2011 at 2:28 pm

When is this going to be updated to the Fall 2011 semester information?

Comment from latoya - September 23, 2011 at 1:48 pm

if a person is in one 16 week class and two eight week classes, then when will that person be able to get there refund check?

Comment from Thomas Nelson Community College - September 25, 2011 at 5:40 pm

Please contact the Financial Aid office directly to best address your question:

Phone: (757) 825-2848

Comment from Kareemat - February 21, 2012 at 12:18 pm

Is there a way to tell when the business office has received federal grant funds? My federal and pell grants have posted to my account but have not been moved to the refund column.