TNCC Offers Free Leadership and Customer Service Training


Published: May 20, 2009

WILLIAMSBURG, Va. – Bring your co-workers and bag lunches, and attend a free series of customer service and leadership workshops beginning May 20 at the Discovery Center for Economic and Workforce Development located in New Town at Center at 5308 Discovery Park Boulevard in Williamsburg.

Each session is designed to instill behaviors for acknowledging and responding appropriately to a customer’s human needs – behaviors that often make the difference between losing a customer … and keeping one for a lifetime.

Classes are small and interactive, so seats are limited. Register today to reserve your space. You may register for one or two sessions by calling (757) 345-2806 or (757) 345-2786. You may also register via email at manfredm@tncc.edu or fallsc@tncc.edu. This free series is sponsored by Thomas Nelson Community College. The sessions are as follows:

Teaming up for Seamless Service
12:00 – 1:00 p.m., Wednesday, May 20
Explore what it takes to deliver seamless service and to develop skills for addressing service issues with fellow service providers.

Reaching for Stellar Service
12:30 – 1:30 p.m., Thursday, May 28
Examine the value of stellar service and the role of the service provider in achieving it.

Leadership sessions are coming soon.



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